Club Linko Support Policy
Club Linko (Software Support) is designed to save you time, boost your productivity and ensure you make the most of your Linko Software investment. By packaging new product upgrades and comprehensive support services into on plan, Club Linko makes economic sense while providing maximum benefits and peace-of-mind. With constantly changing computers, operating systems, and Microsoft Office software, Club Linko provides tremendous value.
Your paid Club Linko membership includes:
- New Software Versions: Linko continually improves its software and releases new versions every 18 months. Upgrades are made available through Linko's customer care website and are easy to perform.
- Software Support: Providing accurate, timely and effective support is a core value of Linko Data Systems. This means you will enjoy live, toll free, and friendly customer support should you request assistance.
- Online User Group: Linko's online user group puts customers in touch with customers. Obtain insights and solve challenges through online collaboration with other pretreatment and FOG personnel.
- Customer Care Website: All support services are easily accessed through Linko's convenient and secure customer care portal. This includes access to online help software, support request tools, software upgrades and Linko's online user group.
- Participation in Learn Linko Training Webinars: Learn Linko Training Webinars provide valuable, in-depth training on Linko software products. The sessions are free for Club Linko members.
Available Support Plans:
- Continual Enrollment: Your organization chooses to renew its Club Linko support plan year after year, without lapse in enrollment. This enrollment option, provides the utmost in service and includes all benefits above. This ensures support services throughout the year and when you need it most.
- Upgrades Only: If renewing your support plan yearly does not make sense for your organization, you may choose to purchase upgrades every so often. Upgrades may be purchased at ¾ the current price of the software. This plan makes economic sense if continual support is not of interest and your organization is not expecting to upgrade more frequently than every 6 years. This plan limits Club Linko benefits to the years when upgrades are purchased.